Política de envío

Last updated: July 30, 2026

This policy explains where we ship, what it costs, how long it takes, and what happens if something goes wrong in transit.

Nestrient LLC, 1500 N Grant St, Ste N, Denver, CO 80203, United States, is the seller and merchant of record for every order placed on nestrient.com.

In Short

• Free standard shipping on orders of $80 or more, and on every subscription order regardless of value.

• Orders are released to fulfillment six hours after confirmation, so tell us quickly if anything needs changing.

• Orders ship within 1 to 2 business days of release, and standard delivery takes 3 to 6 business days once shipped.

• If a package is lost or damaged, we make it right at no cost to you.

Where We Ship

We ship to street addresses within the United States, including Alaska and Hawaii, and to APO, FPO, and DPO addresses.

We do not currently ship outside the United States.

We are unable to ship to PO Boxes, to freight forwarders, or to split a single order across multiple addresses.

Shipping Options and Costs

Shipping is calculated from your delivery address and the contents of your order. Every available option and its exact cost are displayed at checkout before you complete your purchase, so you always know the shipping price before you pay.

An order may arrive in more than one package if that is the fastest way to get it to you. You are never charged extra for this.

How the free shipping threshold works

The $80 free shipping threshold is calculated on your order subtotal after any discount or promotional code is applied, and before tax.

Order Processing and the Six-Hour Window

Orders are released automatically to our fulfillment system six hours after order confirmation. This is what allows us to ship quickly, and it is also the point after which an order becomes difficult to change or stop.

If you need to change or cancel anything — the flavor, the quantity, the shipping address — email support@nestrient.com as soon as possible, ideally within those six hours. Our team reviews every request within 1 business day, but for a change to succeed it has to reach the order before fulfillment does. Full details are in our Cancellation Policy.

Handling Time and Business Days

Once released, orders are picked and packed within 1 to 2 business days. Business days are Monday through Friday, excluding United States federal holidays. Orders released on a weekend or on a holiday are handled on the next business day.

The delivery estimates above start from the day your order ships, not the day you place it. So a standard order placed on a Monday will typically arrive within 4 to 8 business days in total. During major sale periods and around holidays, processing can take an extra day or two.

Subscription Deliveries

Subscription orders ship free by standard shipping, whatever the order value.

Your first subscription delivery ships as soon as it is processed. Every delivery after that ships on the schedule you selected. Before each renewal we email you to tell you what is shipping, when you will be charged, and how much, and that email contains a direct link to skip, reschedule, or cancel.

You can change your delivery frequency, skip a delivery, pause, swap the product or flavor, update your address or payment method, or cancel at any time. See our Cancellation Policy.

Tracking Your Order

We email you a tracking number as soon as your order ships. Tracking can take up to a day to become active with the carrier after that email arrives, so please allow some time before worrying about a number that shows nothing.

If your tracking has not updated for more than 5 business days, contact us at support@nestrient.com and we will open an investigation with the carrier.

Delivery Estimates Are Estimates

All delivery times given here are estimates and are not guaranteed. We cannot control weather, carrier backlogs, regulatory or security inspections, or other events outside our reasonable control.

That said, a delay is not something you have to absorb on your own. If your tracking stops moving, tell us and we will chase it. If the package turns out to be lost, the section below applies and you pay nothing.

Title and Risk of Loss

Title to the products passes to you on delivery. Risk of loss or damage in transit remains with us: if your package is lost, damaged, or destroyed before it reaches you, we will send a replacement or issue a full refund at no cost to you, as set out in our Refund Policy.

If We Cannot Ship on Time

If we cannot ship your order within the time stated at checkout, we will email you before that time expires, tell you the revised date we expect to ship, and give you the choice of waiting or canceling for a full refund. If you choose to cancel, we refund you in full within 5 business days and you pay nothing.

If we are unable to give you a revised shipping date, we will cancel the order and refund you in full without waiting for you to ask.

Incorrect Addresses

Please check your shipping address carefully before completing checkout. We are not responsible for an order delivered to an incorrect address that was supplied to us.

If you spot a mistake, email support@nestrient.com immediately:

• Within the six-hour window — we correct it at no cost.

• After six hours but before it ships — we will try, but we cannot promise.

• After it ships — we have to wait for the package to be returned to us before we can reship, and a further shipping charge will apply.

Lost or Damaged Packages

If tracking shows delivered but you cannot find it

Carriers sometimes leave packages in a safe place or hand them to a neighbor. Please check around your property and with your household first. If the package still has not appeared after 3 business days, contact us and we will resolve it with you.

If your package is lost in transit or never arrives

Contact us. A package lost by the carrier is our problem, not yours. We will send a replacement or issue a full refund, at no cost to you.

If your package arrives damaged

Email support@nestrient.com within 7 days of delivery with your order number and a photograph of the package and its contents. We will send a free replacement or issue a full refund, whichever you prefer, and you pay nothing.

The same applies if the product arrives expired, with a broken seal, or if you received the wrong item or an item is missing. Full details are in our Refund Policy.

Refused Deliveries

If you refuse a delivery, the package is returned to us and we treat it as a return under our Refund Policy. Where you refused it because the problem was ours — a damaged, expired, incorrect, or duplicate shipment — you pay nothing and your original shipping charge is refunded. Where you refused it because you changed your mind, we refund the product and your original shipping charge is not refunded.

Please tell us at support@nestrient.com if you refuse a delivery, so that we can match the returned package to your order and refund you without delay.

Returns

For returns, exchanges, and refunds, see our Refund Policy. It explains the 90-day return window, our 90-Day Guarantee on the first unit you open, which costs we cover, and how long refunds take.

Please do not send anything back before contacting support@nestrient.com. We provide the correct return address once your return is approved, which makes sure your package reaches the right facility and is matched to your order. Items received without an approved return request cannot be processed.

Contact Us

Nestrient LLC 1500 N Grant St, Ste N Denver, CO 80203 United States

Email: support@nestrient.com Telephone: +1 (448) 418-8222 Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Mountain Time.

Please note that the address above is our registered business and mailing address. It is not a returns address. We will give you the correct return address once your return has been approved.

Company Name: Nestrient LLC
Company Address: 1500 N GRANT ST STE N, DENVER, CO 80203, United States
Shop Name: Nestrient
Brand Name: Nestrient
Support Email: support@nestrient.com