Last updated: July 30, 2026

This policy explains how to cancel a Nestrient order and how to cancel a Nestrient subscription. These are two different things, and they work differently, so both are covered below.

Nestrient LLC, 1500 N Grant St, Ste N, Denver, CO 80203, United States, is the seller and merchant of record for every order placed on nestrient.com.

We never charge a cancellation fee, and we never ask you for a reason.

Which Section Applies to You

 

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Part 1 — Canceling an Order

The Six-Hour Window

Orders are released automatically to our fulfillment system six hours after order confirmation. That release is what allows us to ship quickly, and it is also the point after which an order becomes difficult to stop.

Within six hours — canceled free of charge

Email support@nestrient.com with your order number and ask us to cancel. We will cancel the order and refund you in full. You pay nothing.

You may also call +1 (448) 418-8222 during customer service hours. Email is more reliable inside a six-hour window, because it is timestamped and reaches us even outside those hours.

After six hours — we will try

Once an order has been released, we cannot promise it can still be stopped, because it may already be picked, packed, or handed to the carrier.

Contact us anyway. If we reach it before the package leaves, we cancel it and refund you in full, and you still pay nothing.

Once it has shipped

A shipped order cannot be canceled. At that point it becomes a return, and our Refund Policy applies:

• You may refuse the delivery, or return the unopened package to us within 90 days.

• Return shipping is at your cost, because this is a change of mind.

• Your original shipping charge is not refunded.

If you refuse a delivery, please tell us at support@nestrient.com so that we can match the returned package to your order and refund you without delay. Our Shipping Policy explains what happens to a refused delivery.

Unless the problem is ours. If the package arrives damaged, expired, incorrect, or with a broken seal, we pay every cost. Full details are in our Refund Policy.

Changing an Order

The same six-hour window applies to changes — a different flavor, a different quantity, a corrected shipping address. Email support@nestrient.com as soon as you can. After six hours we may not be able to make the change, and the order may need to be canceled and placed again.

If you spot a wrong shipping address after the order has shipped, tell us immediately. See our Shipping Policy for what happens next.

 

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Part 2 — Canceling a Subscription

What a Subscription Is

Nestrient offers products in two ways:

One-time purchase. You pay once and receive one delivery. There is no recurring charge and nothing to cancel. Part 1 above is all that applies.

Subscription, which you may also see described as "Subscribe and Save" or "Automatic Refills." You receive repeat deliveries at the frequency you choose, and you are charged automatically for each one until you cancel.

We do not offer pre-orders, free trials, or "try before you buy" arrangements. If we introduce any of these, we will update this policy before doing so.

How You Enroll

You are enrolled in a subscription only if you affirmatively select a subscription option at checkout. Subscription options are never pre-selected for you, and buying a one-time product never enrolls you by default.

Before you complete your purchase, we display, clearly and conspicuously:

• that your purchase will renew automatically until you cancel;

• the delivery frequency you have selected;

• the amount of each recurring charge;

• the date your first recurring charge will be taken; and

• a link to this Cancellation Policy.

Automatic Renewal

By purchasing a subscription, you authorize Nestrient LLC to charge your saved payment method the then-current subscription price for each delivery, at the frequency you selected, until you cancel.

Each renewal term is equal to the delivery frequency you selected, and no renewal term will exceed one year unless you give express written consent to a longer term. There is no minimum commitment and no cancellation fee.

After you enroll, we email you a written acknowledgment setting out the subscription terms, the recurring charge, the delivery frequency, this cancellation policy, and instructions for canceling, in a form you can save and keep.

Renewal Reminders

Before each delivery. We email you a reminder telling you what is shipping, when you will be charged, and how much. That email contains a direct link to manage or cancel your subscription.

Annual notice. In addition to the reminder before each delivery, and where required by law including Colorado law, we will send you a separate notice between twenty-five (25) and forty (40) days before any renewal that would extend your subscription beyond twelve (12) consecutive months, and again before each subsequent twelve-month period. That notice will state that your subscription renews automatically, the recurring charge, the delivery frequency, and how to cancel.

Changes You Can Make at Any Time

• Change your delivery frequency

• Skip an upcoming delivery

• Pause your subscription

• Swap the product or flavor

• Update your shipping address or payment method

• Cancel entirely

You can do all of these yourself from your Nestrient account. None of them carries a charge or a penalty.

Price Changes

If we change the price of your subscription, we notify you by email before the new price takes effect, and you may cancel before it is applied. We will not charge you a higher price without having given you that notice and that opportunity.

How to Cancel

You may cancel at any time. We do not charge a cancellation fee, we do not require a reason, and we do not require you to speak with a representative.

Option 1 — Cancel online. Select "Manage my Subscription" in the footer of any page on nestrient.com and sign in. Once you are signed in, canceling is a single click. Your cancellation completes on that screen, and we confirm it by email.

Option 2 — Cancel by email. Email support@nestrient.com from the address on your account. Our team reviews every request within 1 business day and confirms by email.

Option 3 — Cancel by telephone. Call +1 (448) 418-8222 during customer service hours.

Whichever way you cancel, we send you an email confirming it. Please keep that email as your record. If you do not receive it, contact us so that we can check that your cancellation went through.

Where marketing on our website describes a subscription as "cancel anytime" or "zero commitment," that means you may submit a cancellation request at any time without fee, penalty, or minimum term. The timing rule below determines which delivery your cancellation first applies to.

If we show you an alternative offer, a retention benefit, or information about the effects of canceling, we will display a direct link to complete your cancellation at the same time. You never have to work through an offer in order to cancel.

When Your Cancellation Takes Effect

Cancellation applies to any delivery that has not yet been processed for fulfillment.

To make sure you are not charged for your next delivery, cancel at least two business days before your next scheduled billing date. That date is shown in your account and in every renewal reminder email we send you.

If a Renewal Has Already Been Charged

If your subscription renewed before you canceled, the six-hour rule in Part 1 applies to that particular order:

• Within six hours of the renewal charge — contact us and we will cancel the shipment and refund it in full.

• After six hours, before it ships — contact us and we will try.

• After it ships — return it unopened within 90 days under our Refund Policy. In this specific situation, because you had already canceled the subscription, we pay the return shipping.

Either way, your cancellation still applies to every delivery after that one.

After You Cancel

You keep access to your account and your order history, and you can restart a subscription whenever you like. We will not charge you again unless you choose to.

Your subscription discount ends when your subscription does. Any one-time purchase you make afterward is at the standard price, and you are welcome to start a new subscription at any time to get the discount back.

Death or Permanent Disability

In accordance with Colorado law, a subscription will be terminated and released if the subscriber dies, or becomes permanently disabled and is therefore unable to receive the benefit of the subscription.

To request termination on this basis, email support@nestrient.com with supporting documentation — such as a death certificate, an obituary, or a written statement from a licensed physician. We will terminate the subscription within five business days of receiving that documentation and refund any amount charged on or after the date of death or the onset of the permanent disability. No fee or penalty applies.

If Something Goes Wrong

If you believe you were charged after canceling, or you are having any difficulty canceling, contact us at support@nestrient.com or +1 (448) 418-8222. We will resolve it. If we charged you in error, we refund that charge in full.

Nothing in this policy limits any right you have under the Colorado Consumer Protection Act or other applicable law.

Contact Us

Nestrient LLC 1500 N Grant St, Ste N Denver, CO 80203 United States

Email: support@nestrient.com Telephone: +1 (448) 418-8222 Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Mountain Time.

Please note that the address above is our registered business and mailing address. It is not a returns address. We will give you the correct return address once your return has been approved.

Company Name: Nestrient LLC
Company Address: 1500 N GRANT ST STE N, DENVER, CO 80203, United States
Shop Name: Nestrient
Brand Name: Nestrient
Support Email: support@nestrient.com