Frequently Asked Questions

Yes, within six hours. Orders are released automatically to our fulfillment system six hours after order confirmation. Email support@nestrient.com with your order number as soon as you can — within those six hours we cancel or change your order free of charge and refund you in full. After six hours we will still try, but we cannot promise it, because the order may already be picked, packed, or handed to the carrier. Once it has shipped it becomes a return under our Refund Policy.

Email support@nestrient.com immediately. Within the six-hour window we correct it at no cost. After six hours but before it ships, we will try. After it ships, we have to wait for the package to come back to us before we can reship, and a further shipping charge applies.

No. We sell and ship only within the United States.

You must be at least 18. Our products are intended for adults and are not intended for use by anyone under 18.

Standard shipping is free on orders of $80 or more, and free on every subscription order whatever the value. Below $80, standard shipping is calculated at checkout. Expedited shipping is also calculated at checkout. Every available option and its exact cost are displayed before you complete your purchase, so you always know the shipping price before you pay.

On your order subtotal after any discount or promotional code is applied, and before tax.

To street addresses within the United States, including Alaska and Hawaii, and to APO, FPO, and DPO addresses. We are unable to ship to PO Boxes, to freight forwarders, or to split a single order across multiple addresses.

Orders are released to fulfillment six hours after confirmation, then picked and packed within 1 to 2 business days. Standard delivery takes 3 to 6 business days from the day your order ships; expedited takes 2 to 3. A standard order therefore arrives within about 4 to 8 business days in total. Business days are Monday through Friday, excluding United States federal holidays. During major sale periods and around holidays, processing can take an extra day or two. All delivery times are estimates and are not guaranteed.

We email you a tracking number as soon as your order ships. Tracking can take up to a day to become active with the carrier after that email arrives, so please allow a little time before worrying about a number that shows nothing. If your tracking has not updated for more than 5 business days, email support@nestrient.com and we will open an investigation with the carrier.

An order may ship in more than one package if that is the fastest way to get it to you. You are never charged extra for this.

Carriers sometimes leave packages in a safe place or hand them to a neighbor. Please check around your property and with your household first. If the package still has not appeared after 3 business days, contact us and we will resolve it with you.

A package lost by the carrier is our problem, not yours — we send a replacement or issue a full refund at no cost to you. If your package arrives damaged, email support@nestrient.com within 7 days of delivery with your order number and a photograph of the package and its contents. We send a free replacement or issue a full refund, whichever you prefer, and you pay nothing. The same applies if the product arrives expired, with a broken seal, or if you received the wrong item or an item is missing.

Unopened items may be returned or exchanged within 90 days of delivery, for any reason. Where the return is a matter of personal preference, you pay the cost of shipping the item back to us.

Yes, once. Under our 90-Day Guarantee, the first time you order a particular Nestrient product you may return one opened unit of it within 90 days of delivery, and we refund what you paid. This applies once per product, per customer, on your first order of that product; to one unit only, so any additional units must be unopened; and with return shipping at your cost. You do not need to give a reason, and there is no fee.

Our products are dietary supplements, which are ingested. Once a seal is broken we have no way to verify how the product was stored or handled. Food safety rules prevent us from restocking or reselling an opened product, so anything returned to us opened has to be destroyed. We set this out plainly, before you buy, and built the 90-Day Guarantee so that trying a product for the first time never leaves you out of pocket for your whole order.

Whenever the problem is ours. If your item arrives damaged, expired, defective, incorrect, or already opened, if something is missing, if your package is lost, if you were charged twice, if there is a safety recall, or if you had an adverse reaction — you pay nothing at all. No return shipping, no replacement shipping, no fees, and your original shipping charge is refunded as well. The seal makes no difference in these cases.

Only when the return is a matter of personal preference — you changed your mind, you no longer need the product, you do not like the flavor, or you ordered the wrong option — or when you are using the 90-Day Guarantee on an opened unit. In those cases your original shipping charge is not refunded, and you arrange and pay for the return shipment yourself, so nothing is deducted from your refund. We recommend a tracked service, because we can only refund items that actually reach us.

No. We do not charge a restocking fee, a handling fee, or a cancellation fee.

Yes, on exactly the same terms as everything else. A promotional price is never a reason for us to refuse a return. Where you received a free item as part of a promotion such as “Buy 1 + Get 1 Free,” please return the free item unopened together with the paid item. If you keep or open the free item, we refund the amount you actually paid divided by the total number of units in the promotion, for each unit you return — so if you paid $34.99 for two units and return one unopened unit, we refund $17.50. Your refund is always based on what you actually paid, never on a list price.

Email support@nestrient.com with your order number, the email address you used to place the order, which items you are returning and why, and a photograph if you are reporting damage, an expired product, a broken seal, or an incorrect item. We review every request within 1 business day. If your request is approved, we send you return instructions and the correct return address. You can also start a request by calling +1 (448) 418-8222 during customer service hours.

Please contact us first. Items returned without prior authorization may not be accepted, and we cannot match them to your order. Our Denver address is our registered business and mailing address — it is not a returns address.

Once we receive your return, inspect it, and approve it, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may need a further 5 to 10 business days to post it to your account. If more than 15 business days have passed since we confirmed your refund was approved and it has not appeared, contact us and we will trace it.

Once your exchange request is approved, the replacement order is processed within 2 to 3 business days and shipped by the same method as your original order. For every approved exchange, Nestrient pays the cost of shipping the replacement to you.

We can only accept returns and issue refunds for orders placed directly on nestrient.com. Please contact the retailer you bought from, as their return policy applies.

You receive repeat deliveries at the frequency you choose, and you are charged automatically for each one until you cancel. You are enrolled only if you affirmatively select a subscription option at checkout — subscription options are never pre-selected for you, and buying a one-time product never enrolls you by default. There is no minimum commitment and no cancellation fee.

Subscription pricing is shown on each product page and confirmed at checkout before you complete your purchase, along with the delivery frequency, the amount of each recurring charge, and the date of your first recurring charge.

Yes. Subscription orders ship free by standard shipping, whatever the order value.

Three ways, and none of them requires you to speak to anyone:

• Online — select “Manage my Subscription” in the footer of any page and sign in. Once you are signed in, canceling is a single click. Your cancellation completes on that screen, and we confirm it by email.
• By email — email support@nestrient.com from the address on your account.
• By telephone — call +1 (448) 418-8222 during customer service hours.

We do not charge a cancellation fee and we do not require a reason. If we show you an alternative offer or a retention benefit, we display a direct link to complete your cancellation at the same time — you never have to work through an offer in order to cancel.

Cancellation applies to any delivery that has not yet been processed for fulfillment. To make sure you are not charged for your next delivery, cancel at least two business days before your next scheduled billing date. That date is shown in your account and in every renewal reminder email we send you.

The six-hour rule applies to that order. Within six hours of the renewal charge, contact us and we cancel the shipment and refund it in full. After six hours but before it ships, contact us and we will try. If it has already shipped, return it unopened within 90 days under our Refund Policy — and in this specific situation, because you had already canceled, we pay the return shipping. Either way, your cancellation still applies to every delivery after that one.

Yes. From your Nestrient account you can change your delivery frequency, skip an upcoming delivery, pause your subscription, swap the product or flavor, or update your shipping address or payment method. None of these carries a charge or a penalty.

Yes. Before each delivery we email you a reminder telling you what is shipping, when you will be charged, and how much, with a direct link to manage or cancel your subscription.

We notify you by email before a new price takes effect, and you may cancel before it is applied. We will not charge you a higher price without having given you that notice and that opportunity.

No. We do not offer pre-orders, free trials, or “try before you buy” arrangements.

Your subscription discount ends when your subscription does. You keep your account and your order history, and you can start a new subscription at any time to get the discount back.

Dietary supplements — powdered drink mixes and related wellness products, sold in single-serve stick packs.

Mix 1 stick pack (5 g) with 6 to 10 oz (180 to 300 ml) of cold water. Stir or shake thoroughly until dissolved. Do not exceed the recommended dose, and follow the directions on the label.

No. GoRelax contains 0 g of sugar and is lightly sweetened with Organic Stevia Leaf Extract. It is gluten-free, non-GMO, and made without artificial sweeteners. The full ingredient list for every product is on its product page and on the label.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

The information printed on the product label you receive is the authoritative source for that product. Formulations, packaging, and labeling may be updated from time to time, so please read the label before every use.

Colors, packaging, and product appearance may differ from how they appear on your screen because of the type of device you use and your device settings. Formulations and packaging may also be updated from time to time.

No. These statements have not been evaluated by the Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease. Nothing on this website is medical advice or a substitute for advice, diagnosis, or treatment from a qualified healthcare provider. Individual results vary.

Our products are intended for adults and are not intended for use by anyone under 18. Always consult your physician or another qualified healthcare provider before beginning any supplement, particularly if you are pregnant or nursing, have a diagnosed medical condition, are scheduled for surgery, or are taking any prescription or over-the-counter medication. Please review the full ingredient list before use — if you have a known allergy or sensitivity to any ingredient, do not use the product.

Stop using it immediately. If your symptoms are serious, seek medical attention or call 911. Please also tell us at support@nestrient.com with the subject line “Adverse Event,” or call +1 (448) 418-8222 during customer service hours. Include the product name, the lot number printed on the package, the date of purchase, and a description of what you experienced. We record every report we receive and, where the law requires it, report it to the U.S. Food and Drug Administration. Where you have had an adverse reaction to a product, we refund it in full whether or not the seal is broken, and you pay no return shipping.

Our Privacy Policy explains what we collect, why we collect it, who we share it with, and the choices you have. We do not sell your personal information for money, and we never use anything you tell us about your health to target advertising.

Email support@nestrient.com with the subject line “Privacy Request,” or call +1 (448) 418-8222 during customer service hours. We respond within 45 days, and we will tell you in advance if a complex request needs longer.

Unsubscribe using the link at the bottom of any marketing email, or reply STOP to any text message. Opting out of marketing does not stop transactional messages — order confirmations, shipping notifications, renewal reminders, refund updates, and product safety notices — because those are part of the service you bought.