Refund policy

Last updated: July 30, 2026

At Nestrient we stand behind every product we ship. This policy explains what our 90-Day Guarantee covers, when we pay the costs and when you do, and exactly how to make a request.

Nestrient LLC, 1500 N Grant St, Ste N, Denver, CO 80203, United States, is the seller and merchant of record for every order placed on nestrient.com.

In Short

• Unopened items may be returned or exchanged within 90 days of delivery.

• Our 90-Day Guarantee also lets you return one opened unit of a product the first time you order it, even after you have tried it.

• We pay every cost whenever the problem is ours, including an adverse reaction, even if the product has been opened. See When Nestrient Covers Every Cost.
  
  
• You pay return shipping when the return is a matter of personal preference, including when you use the 90-Day Guarantee on an opened unit.
  
  

• Orders can be canceled free of charge within six hours of order confirmation.

• We never charge a restocking fee, a handling fee, or a cancellation fee.

Our 90-Day Guarantee

Our guarantee has two parts, and they work differently. Please read both.

Unopened items — 90-day return window

Any unopened product may be returned or exchanged within 90 days of delivery, for any reason. The product must meet the conditions set out in Return Conditions below. Where the return is a matter of personal preference, you pay the cost of shipping the item back to us.

Opened items — one unit on your first order

We understand that you cannot know whether a supplement suits you without trying it. So the first time you order a particular Nestrient product, you may return one opened unit of that product within 90 days of delivery, and we will refund what you paid for it.

This applies:

• once per product, per customer, on your first order of that product;

• to one unit only — any additional units must be unopened to be refunded; and

• with return shipping at your cost.

You do not need to give a reason, and there is no fee. Because we cannot resell or restock an opened supplement, the unit you send back is destroyed.

Where the product was part of a bundle or a promotion, see Bundles and Promotional Free Items below for how your refund is calculated.

If the product was damaged, expired, defective, or incorrect, or if you had an adverse reaction, the sections below apply instead. Those situations cost you nothing at all, and the seal makes no difference.

When Nestrient Covers Every Cost

In the situations below, the problem is ours. You pay nothing — no return shipping, no replacement shipping, no fees — and your original shipping charge is refunded as well. The seal does not matter here. If you opened the package and found a problem, you are still fully covered.

On arrival

• The product is past its expiration or best-by date, or arrives with less than 3 months of shelf life remaining

• The stick pack, pouch, bottle, or carton is torn, punctured, crushed, leaking, or broken

• The seal was already broken, or the product shows signs of having been opened or used before it reached you

• The contents are contaminated, discolored, or do not match what the label describes

Order errors

• You received the wrong product, the wrong flavor, or the wrong quantity

• Items are missing from your order

• You were charged twice, or received a duplicate shipment

Delivery failures

• The package is lost in transit or never arrives

• The package is confirmed damaged or destroyed by the carrier

Other

• You canceled within six hours of order confirmation but the order shipped anyway

• The product is subject to a safety recall

What to send us

Email support@nestrient.com with your order number and a clear photograph of the item and its packaging showing the problem. For a damaged or already-opened package, a short video of you opening it is helpful if you happen to have one, but it is not required — a photograph is enough for us to act.

Please contact us within 7 days of delivery where you can. Reporting later does not void your rights; it only makes it harder for us to establish what happened in transit.

If You Have an Adverse Reaction

Stop using the product immediately. If your symptoms are serious, seek medical attention or call 911.

Please also tell us at support@nestrient.com with the subject line "Adverse Event." Include the product name, the lot number printed on the package, the date you bought it, and a description of what you experienced. We record every report we receive and, where the law requires it, report it to the U.S. Food and Drug Administration.

We refund a product in full when you have had an adverse reaction to it, whether or not the seal is broken, and you pay no return shipping. In most cases we will not ask you to send the product back, but please keep the packaging and the lot number until we have finished looking into it.

When You Pay Return Shipping

You are responsible for the cost of shipping an item back to us when the return is a matter of personal preference. For example:

• You no longer need the product

• You changed your mind

• You do not like the flavor

• You ordered the wrong option or the wrong quantity

• You bought too much

• You are returning your one opened unit on a first order

In these cases your original shipping charge is not refunded, and the cost you pay to ship the package back is not reimbursed. You arrange and pay for that shipment yourself, so nothing is deducted from your refund. We recommend a tracked service, because we can only refund items that actually reach us.

Return Conditions

Except where the sections above apply, a product must be:

• Unopened — the manufacturer's seal or safety seal unbroken

• Unused — not consumed, not partially used, not decanted

• Undamaged — in the same condition in which you received it

• Complete — in its original packaging, with all original labels and inserts

Products showing signs of use, opening, tampering, alteration, misuse, soiling, odor, or damage are not eligible for return, exchange, or refund — except for the one opened unit allowed on your first order, where we accept one opened unit on your first order of a product, and except where the problem is ours.

Why we cannot accept most opened supplements

Our products are dietary supplements, which are ingested. Once a seal is broken we have no way to verify how the product was stored or handled, or whether anything was added to it. Food safety rules prevent us from restocking or reselling an opened product, so anything returned to us opened has to be destroyed.

We set this out plainly, before you buy, so that you can decide with full information — and we built this part of the guarantee so that trying a product for the first time never leaves you out of pocket for your whole order.

Partial Returns

If you ordered several units and opened only one, you can still return the remaining unopened units. The opened unit is also refundable on your first order of that product; otherwise it is not. Either way, the unopened units are unaffected.

Bundles and Promotional Free Items

Where you received a free item as part of a promotion, such as "Buy 1 + Get 1 Free," please return the free item unopened together with the paid item.

If you keep or open the free item, we refund the amount you actually paid, divided by the total number of units in the promotion, for each unit you return. For example, if you paid $34.99 for two units and return one unopened unit, we refund $17.50.

The same calculation applies to any multi-unit bundle. Your refund is always based on what you actually paid, never on a list price.

Discounted and Bundled Items

Discounted and bundled items are returnable on exactly the same terms as everything else. A promotional price is never a reason for us to refuse a return.

How to Request a Return, Exchange, or Refund

Email support@nestrient.com and include:

• your order number;

• the email address you used to place the order;

• which items you are returning, and why; and

• a photograph, if you are reporting damage, an expired product, a broken seal, or an incorrect item.

Our customer service team reviews every request within 1 business day. If your request is approved, we send you return instructions and the correct return address.

Please do not send anything back until you have received a return authorization from our team. Items returned without prior authorization may not be accepted, and we cannot match them to your order.

You may also start a request by calling +1 (448) 418-8222, Monday to Friday, 9:00 a.m. to 5:00 p.m. Mountain Time.

How Long It Takes

Exchanges. Once your exchange request is approved, the replacement order is processed within 2 to 3 business days and shipped by the same shipping method as your original order.

Refunds. Once we receive your return, inspect it, and approve it, we issue the refund to your original payment method within 5 business days. Your bank or card issuer may need additional time to post the refund to your account, normally a further 5 to 10 business days.

If more than 15 business days have passed since we confirmed that your refund was approved and it has not appeared, contact us and we will trace it.

Who Pays What

If you return an item for a refund

If you ask for an exchange instead

For every approved exchange, Nestrient pays the cost of shipping the replacement to you.

We do not charge a restocking fee, a handling fee, or a cancellation fee. No deduction is ever made from your refund other than as expressly set out in this policy.

Canceling or Changing an Order

Orders are released automatically to our fulfillment system six hours after order confirmation.

• Within six hours — email support@nestrient.com and we will cancel or change your order and refund you in full, at no cost to you.

• After six hours — contact us anyway and we will try. If we reach the order before the package leaves, you receive a full refund and pay nothing.

• Once it has shipped — the order can no longer be canceled, and it becomes a standard return under this policy.

Full details, including how to cancel a subscription, are in our Cancellation Policy.

Subscription Orders

Subscription deliveries are covered by this policy on the same terms as one-time purchases.

If you canceled a subscription but a shipment had already been processed and was sent anyway, contact us. Provided the product is unopened, we will accept it back within 90 days, refund it in full, and pay the return shipping.

Canceling a subscription is not the same as requesting a refund. To stop future deliveries, see our Cancellation Policy.

Orders Placed Elsewhere

We can only accept returns and issue refunds for orders placed directly on nestrient.com. If you bought a Nestrient product from another retailer, please contact that retailer, as their return policy applies.

Your Legal Rights

Nothing in this policy limits any right you have under the Colorado Consumer Protection Act, the implied warranty of merchantability, or any other applicable federal or state law. Those rights exist independently of this policy and are not affected by whether a seal has been broken.

Changes to This Policy

We may update this policy from time to time. When we do, we post the updated version on this page and revise the "Last updated" date at the top. The version that applies to your order is the one in effect on the date you placed it.

Contact Us

Nestrient LLC 1500 N Grant St, Ste N Denver, CO 80203 United States

Email: support@nestrient.com Telephone: +1 (448) 418-8222 Customer service hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. Mountain Time.

Please note that the address above is our registered business and mailing address. It is not a returns address. We will give you the correct return address once your return has been approved.

Company Name: Nestrient LLC
Company Address: 1500 N GRANT ST STE N, DENVER, CO 80203, United States
Shop Name: Nestrient
Brand Name: Nestrient
Support Email: support@nestrient.com